Every WeekAway booking is protected by the WeekAway Stay Assurance™. From the moment you book to after you check out, we’re here to make sure your stay unfolds exactly as promised or we make it right.
Your stay should begin without stress. If, for any reason, you’re unable to access the home at check-in, a last-minute host-side issue arises, or the property becomes unavailable due to an unforeseen circumstance, WeekAway will step in. We’ll arrange a comparable WeekAway property whenever possible, or provide a full refund if rebooking isn’t available or you’d prefer not to move forward.
You’re never left dealing with last-minute uncertainty or figuring things out on your own. If something disrupts arrival, WeekAway takes ownership and moves fast so your trip stays on track.
See full details in our Stay Assurance Terms & Conditions
What you book is what you arrive to—no surprises. When a material difference impacts your stay, the situation is handled quickly and fairly, with solutions that may include fixing the issue, relocating you to a comparable property, or issuing appropriate compensation.
You don’t have to second-guess photos, descriptions, or fine print when booking. If expectations aren’t met, the resolution is handled clearly and fairly—without back-and-forth or uncomfortable conversations.
See full details in our Stay Assurance Terms & Conditions
If an essential system or major amenity fails during your stay, such as heating, cooling, hot water, power, internet or amenities like a sauna or hot tub—the issue is addressed promptly. Qualified support is dispatched as quickly as possible, and if the problem can’t be resolved in a reasonable timeframe, fair compensation or rebooking options are offered to ensure your stay remains protected.
You can relax knowing that both the basics and the experience-defining amenities are looked after. If something important stops working, the focus is on restoring comfort quickly—or ensuring the outcome still feels worthwhile.
See full details in our Stay Assurance Terms & Conditions
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From check-in to checkout, you’re fully supported. You’ll never be routed through a call-center maze becasue your first point of contact is always WeekAway. Our team is available 24/7 by text, phone, or email, and we know each property inside and out. If a covered issue affects your stay, we take a fair, experience-first approach, assessing the severity, duration, and overall impact before offering appropriate resolution, including partial refunds, night credits, or full refunds when warranted.
Your privacy and safety are always respected. WeekAway homes have no interior cameras, no surprise visits, and no unauthorized access, and each property meets our internal standards for guest privacy, safety readiness, and clear house rules and emergency guidance.
You deal with one accountable team, not layers of support or third parties. Your space is respected, your concerns are heard, and resolutions are treated with with urgency.
See full details in our Stay Assurance Terms & Conditions
We don’t charge separate guest service fees or processing fees like other platforms. Instead, our pricing is straightforward: the rate you see includes everything, so there are no surprises at checkout.
Airbnb, VRBO, Booking.com
No hidden costs
With us, you avoid hidden fees that don’t add value to your trip.
No service fees
Save up to 15% compared to third-party booking platforms.
Transparent pricing
No hidden charges—what you see is what you pay.
Booking directly with WeekAway doesn’t just save you money—it gives you more flexibility too. Our cancellation policies are designed with you in mind, offering options that are often more flexible than those of third-party platforms.
Full refunds for cancellations made early: cancel up to 14 days before your stay and get 100% of your money back.
Partial refunds closer to check-in: if life throws you a curveball, we still make it easy to adjust your plans without losing everything.
You’ll find all the details of our cancellation policies clearly outlined during booking—no fine print, no surprises.
At WeekAway, we believe you deserve an easy, hassle-free booking experience. That’s why we prioritize pricing transparency and flexibility, so you know exactly what you’re paying for and what to expect.
You avoid hidden fees that don’t add value to your trip.
You experience a smoother booking process, backed by a team that’s focused on your needs, not platform-imposed restrictions.
You support our business directly, helping us invest more in creating unforgettable stays.
By booking directly through WeekAway, you’ll save up to 15% compared to third-party platforms—and gain the peace of mind that comes with no hidden fees, transparent pricing, and guest-friendly policies.
We’ve got you covered — contact us or explore additional resources to ensure a worry-free stay.
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We're here for you. You can contact us any time and we will do our best to get back to you as soon as possible.
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Frequent Questions
Plans change. Let us help you navigate booking changes and cancellations so that you can have peace of mind.
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Resource Center
Learn more about how to coordinate your arrival and departure to make sure everything goes smoothy.
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